Travel and Tourism Professions

A tour guide demonstrates how it's done.
A tour guide demonstrates how it's done.

The travel and hospitality industry is made up of a vast array of positions that are both challenging and rewarding. Below is a description of a few different professions within the industry. Details explain the title, job duties and responsbilities for that particular position. If you don't find exactly what you're looking for, don't stop here. Contact us to get some additional information related to the travel and hospitality field. This industry is fun and dynamic and allows individuals to grow both personally and professionally. Tourism professionals in Vermont can take advantage of the Vermont Ambassador Program, a free staff training program that offers information and resources to frontline staff who help visitors with their travel needs.

Attraction, Activity or Recreation Ambassador

Duties: Responsibilities will vary, depending on where you’re employed, but tasks might include hosting visitors at attractions, setting up outdoor activities for children, providing caddy services for golfers, or leading a guided nature walk. You may be called upon to provide training and instruction for beginners, whether learning to alpine ski or snowboard in winter, or kayak, bike, horseback ride or zip line in summer.

Concierge

Duties: A hotel concierge who helps deal with any request or problem a guest may have, no matter how strange or impossible it may seem. The concierge also assists guests with such tasks as making restaurant reservations, arranging spa services, recommending attractions to visit and organizing travel arrangements and various activities.

Executive Chef/Head Cook

Duties: Everything that leaves the kitchen is the responsibility of the Executive Chef/Head Cook. From quality culinary fare served on schedule from a menu that reflects the theme of the establishment to productivity of the kitchen staff, the Executive Chef/Head Cook is the master of ceremonies for the dining experience.

Operations Manager

Duties: The ideal education for a hotel or resort operations manager may well be a general liberal arts degree; however, many Vermont colleges and universities actually have programs dedicated to the breadth of knowledge required for this position. From human resources to housekeeping, security to sales, public relations to financial management, the operations manager’s job is to deal effectively with customers, bosses and staff workers while keeping the hotel or resort running smoothly.

Contact Us

Wendy Knight, Commissioner
802-798-2191

Steve Cook, Deputy Commissioner
802-522-2896

One National Life Drive
Deane C. Davis Building, 6th Floor
Montpelier, VT 05620-0501

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