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Training Videos

The Vermont Ambassador Program is currently being re-evaluated and we are not taking any new applications for certification. To stay up to date on future opportunities, please sign up for our Industry Newsletter. The videos below have not been updated since 2017 but they still offer good information about the tourism industry in Vermont.

Chapter 1 - INTRODUCTION
 
Steven Cook
The Vermont Brand and Marketing Vermont
Steven Cook, Deputy Commissioner, Vermont Department of Tourism & Marketing

Chapter 2 - TRAVEL AND HOSPITALITY RESOURCES

 
Philip Tortora
Vermont Department of Tourism and Marketing Communications Resources
Philip Tortora, Director of Communications, Vermont Department of Tourism and Marketing
Tori Ossola
Vermont Chamber of Commerce Resources   
Tori Ossola, former Vice President of Tourism, Vermont Chamber of Commerce

Chapter 3 - RECREATION

 
Craig Whipple
Vermont State Parks   
Craig Whipple, Director of State Parks, Vermont Department of Forests, Parks and Recreation
Charlee Drury
Vermont Fish & Wildlife   
Charlee Drury, Outreach, Vermont Department of Fish & Wildlife
Sarah Wojcik
Ski Vermont
Sarah Wojcik, Director of Marketing and Communications, Vermont Ski Areas Association

Chapter 4 - ARTS AND HERITAGE

 
Alex Aldrich
Arts in Vermont
Alex Aldrich, former Director, Vermont Arts Council
Hilary DelRoss
History and Heritage   
Hilary DelRoss, Heritage and Recreation Specialist, Vermont Department of Tourism and Marketing

Chapter 5 - CULINARY AND AGRITOURISM

 
Chris Howell
Agritourism   
Chris Howell, Owner and Operator, Vermont Farm Tours
Sky Barsch
Culinary Pursuits
Sky Barsch, former Associate Editor, Vermont Life Magazine

Chapter 6 - GROUP TOURS AND INTERNATIONAL AUDIENCES

 
Kathleen Kolva
Group Tours and International Audiences
Kathleen Kolva, Sales Manager, Vermont Department of Tourism and Marketing

Chapter 7 - BECOMING A CERTIFIED AMBASSADOR or AMBASSADOR INFORMATION CENTER

 
Penny Libercent
Giving Good Customer Service   
Penny Libercent, Supervisor and Training Coordinator, Vermont Information Centers Division
Hilary DelRoss
Becoming Certified
Hilary DelRoss, Heritage and Recreation Specialist, Vermont Department of Tourism and Marketing